Catherine Palmer

Collaborate with title and mortgage companies as well as third party vendors to meet with borrowers, sellers, and buyers to facilitate paperwork regarding loans, purchases and sales of real property (also known as closings). Interact with clientele from diverse sociocultural, educational, and ethnic backgrounds.  Explain the purpose of each document being signed and answer any pertinent questions. 

• Ensure all lender requirements are met by conducting quality checks on loan documentation submitted. 
• Comply with privacy laws by properly disposing of non-processed paperwork with personal and financial data. 
• Increase customer satisfaction by facilitating the end-to-end closing process, collecting funds, and explaining post-closing process to mortgagee. 
• Guarantee that logistics of scheduled staff assignments meet client completion expectation. 
• Perform accounts payable and receivable, and manage payroll.